Privacy Notice

OutName ("we") respects your privacy. This notice explains what personal data we collect, how we protect it, what we use it for, who we share it with and what your rights are, in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties.

1. Data we collect

• Account data: name, username, email, recovery email, profile photo and country.
• Identification data (INE verification): first name(s), last names, date of birth, CURP and photos of the front and back of your voter ID card (INE). We ask for them when you make your first deposit.
• Activity data: matches, tournaments, results, ELO, challenges with friends, chat and support messages.
• Fair-play data: the moves of each match and their timing, exits from the match (time, duration and reason), how you move (for example, dragging or clicking and pointer movement), technical automation signals, your acceptance of each match's rules, reports you make or receive, the analysis of your matches, the resulting risk score, and match and money patterns between accounts (for example, repeated matches between the same accounts, early abandonments or deposits followed by losses against the same opponent).
• Financial data: balance movements, deposits, withdrawals, prizes under review, subscriptions and, where applicable, disputes or chargebacks you file with your bank. Your card details are processed directly by our payment processor; OutName does not store full card numbers, only references (for example, the last 4 digits) and the status of each payment. To send your withdrawals we store the details of the account you register.
• Technical data: IP address, device and browser type, a device identifier we store in your browser, a technical browser fingerprint, active sessions and security logs. To obtain them we use your browser's storage and cookie-like technologies; if you delete them, a new identifier is generated.

2. How we protect your identification

• Your CURP is stored encrypted. We also store a "fingerprint" of the CURP, a code that cannot be used to reconstruct it and that serves to detect duplicate accounts or accounts of sanctioned people. Only its last 4 characters are shown on screen.
• Your INE photos are stored as private files, with no public link. Only authorized OutName staff can view them, with password-protected access and links that expire within minutes, and every view is logged.
• We do not use your photos for automated facial recognition: the review is done by a person.

3. What we use your data for

• To create and manage your account and let you play, compete and organize tournaments.
• To process deposits, withdrawals, prizes and subscriptions, in Mexican pesos.
• To verify your identity and that you are of legal age. When you submit your INE we automatically check that the CURP is valid, that it matches your date of birth, that you are 18 or older and that it is not registered to another account or sanctioned. Afterwards, a team member reviews your INE. While it is under review you can play challenges of up to $500 MXN; to withdraw you need your identity approved.
• To prevent fraud, cheating, money laundering and misuse of the platform.
• To protect fair play: analyze your matches (including with analysis engines), calculate a risk score, detect multiple accounts and possible money transfers between accounts, review reports, hold prizes under review and apply the sanctions set out in the Terms and Conditions.
• To handle payment disputes: if your bank notifies us of a dispute or chargeback on a deposit, your account and its balance are frozen while it is resolved.
• To provide support and send you account-related notices, including the result of your identity review.
• To comply with legal and tax obligations.

We do not use your data for third-party advertising and we do not sell it.

Some measures are applied automatically: hiding the board, counting exits, losing the match on the third exit during your turn, placing a prize under review, rejecting an invalid, underage, duplicate or sanctioned CURP, freezing an account with a chargeback and generating internal alerts of possible money transfers. Confirming cheating, rejecting an identity for fraud, bans and releasing a frozen account are decided by a person on the OutName team, and you can request a review from support.

4. Who we share your data with

Only with providers needed to operate the service (payment processing, platform hosting and file storage, and email), who use it solely to provide their service to us; some may be located outside Mexico. Also with authorities when required by law. Your username, photo, ELO and results may be visible to other players, and during a match your opponent sees your exit counter. Your identification (INE and CURP) is never visible to other players. Fair-play data (logs, analysis, alerts and score) is only seen by the OutName team; if cheating or fraud is confirmed, we notify the affected opponent. We do not sell your personal data.

5. Retention and deletion

• We keep your data while your account is active and for as long as applicable laws require.
• INE photos: kept while your account is active, unless the retention period we set expires first. When you delete your account, we delete your verification and your CURP, and we ask our storage provider to permanently delete your photos, which is completed within up to 60 days.
• If there is an open fair-play case or payment dispute, we keep the related data until it is resolved, even if you delete your account.
• If an account is closed for cheating or fraud, we keep its CURP fingerprint and the references of its devices and withdrawal account to prevent new accounts from being opened.
• We use technical and administrative measures to protect your data, such as encryption, restricted access for authorized staff and logs of every view.

6. Your rights (ARCO)

You can request access, rectification, cancellation or opposition to the use of your data, as well as revoke your consent or limit its use, by writing to outname.mx@gmail.com. In your request include your name, your account email, the right you want to exercise and a clear description of what you are asking for; we may ask you to prove your identity. We will respond within a maximum of 20 business days and, if applicable, make it effective within the following 15 business days. You can also delete your account from the security section of your profile, as long as you have no balance or open cases. Some data cannot be deleted while there is an open case or when we must keep it to prevent fraud or comply with the law.

7. Minors

OutName is only for people over 18. We verify age with your CURP and reject anyone underage. If we detect that an account belongs to a minor, we close it and delete its data, except what we must keep by law.

8. Consent

By registering, submitting your INE and using OutName, you consent to the processing of your data in accordance with this notice, including your identification, financial and asset data.

9. Changes to this notice

We may update this notice. We will publish the version in force on this page with its update date.

10. Contact

For any privacy questions: outname.mx@gmail.com.